Hi! I'm Chhiring Moktan

IT Support Specialist

Microsoft 365, Azure AD, & End-User Support

Motivated professional with hands-on experience providing Level 1 and 2 support across key enterprise environments. I craft seamless digital operations by merging technical skill with a strong focus on client satisfaction.

Explore My Capabilities
Chhiring Moktan - IT Support Specialist

About Me

I am a motivated IT Support Specialist skilled in troubleshooting hardware, software, and network issues. My background involves supporting ticketing systems like Fresh Service and managing user accounts across Microsoft 365, Azure AD, and Intune environments.

My approach is driven by measurable results: fast issue resolution and clear communication. I am proficient across Windows, macOS, and Android platforms and align my practices with security fundamentals, including the Essential Eight.

I am continuously upskilling through relevant IT qualifications and a commitment to learning. My goal is to ensure robust, secure, and intuitive digital experiences for all end-users.

Problem Solving

Effective in identifying root causes and resolving a range of technical issues independently or through escalation.

Client-Focused Support

Proven ability to assist users in a timely, friendly, and service-oriented manner, both in-person and remotely.

Core Technical Expertise

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End-User & System Support

L1/L2 Support across multi-platform environments.

  • • Troubleshooting Hardware, Software, Network
  • • Windows, macOS, Android Device Management
  • • ITSM Practices (ITIL-aligned Workflows)
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Microsoft 365 & Cloud Ops

Administration of key cloud productivity and identity services.

  • • User Accounts, Exchange, SharePoint Management
  • • Azure AD (Entra ID) & Cloud Access Control
  • • CloudAlly Backup Solutions
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System & Device Management

Proficiency in MDM and domain configuration.

  • • Microsoft Intune (MDM) Configuration
  • • Windows Server & Active Directory (Users, Groups)
  • • Virtualization (VMware, VirtualBox Exposure)
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Networking & Security

Fundamentals for robust network and endpoint protection.

  • • DNS, DHCP, TCP/IP, LAN, VPN Fundamentals
  • • VoIP Technologies (3CX Management)
  • • Cybersecurity & Essential 8 Awareness

Key Systems & Tools

Fresh Service Microsoft Intune Microsoft Azure Active Directory CloudAlly 3CX VoIP

Practical Experience

IT Support Trainee

Job-Ready Program (Simulated IT Workplace)

Jan 2025 – Apr 2025

Key Responsibilities:
  • Provided Tier 1 and Tier 2 technical support in a simulated service desk environment across multiple platforms.
  • Administered user accounts and security groups in Microsoft 365 and Azure Active Directory.
  • Deployed applications and managed compliance policies using Microsoft Intune for various devices.
  • Created and resolved IT tickets following ITIL-aligned workflows in Freshservice.
  • Configured VoIP call groups (3CX) and managed backup policies (CloudAlly).
Key Achievements:
  • Resolved over 90% of Level 1 and 2 support tickets within SLA benchmarks.
  • Streamlined onboarding and offboarding for 20+ simulated users via M365/Azure AD.
  • Applied Essential Eight-aligned practices in access control and endpoint protection.

Academic Project: Health Management System Web App

Collaborative Full-Stack Development

Scope:
  • Designed and developed a responsive front-end using HTML, CSS, and JavaScript.
  • Implemented user authentication and portals (customer/admin).
  • Connected registration forms to a MySQL database via phpMyAdmin.
  • Built CRUD (Create, Read, Update, Delete) features for managing booking data.
Tools Used:
HTML/CSS/JavaScript Java PHP MySQL (phpMyAdmin)

Education & Professional Development

Professional Year Program – Information Technology

Queensland International Business Academy (QIBA), Sydney Campus

  • Focus on Australian workplace culture, ethics, and communication.
  • Includes practical internship placement exposure to real-world IT operations.

Bachelor of Information Technology (Software Design and Development)

Charles Sturt University

  • Key Subjects: Computer Systems & Infrastructure, ICT Project Management, Ethics & Security in ICT.

Advanced Diploma of Information Technology

Australia Institute of Business and Technology

  • Key Subjects: Network & Server Administration, Endpoint Security & Incident Response, Integrated Server Solutions (Windows Server, AD).

Get In Touch

I am actively seeking opportunities where I can apply my Level 1/2 support expertise and Microsoft 365 administration skills. Feel free to connect!

📧 Email Me

Phone: 0452 658 002